Returns & Refunds Policy

Last Updated: 20 October 2026

At TARPAULIN DIRECT UK, we want you to be completely happy with your order. If something isn’t right, this policy explains how to return or exchange an item and how refunds work. This policy does not affect your statutory rights as a consumer.

1. Our 30-Day Return Policy

You can return most items within 30 days of the date you receive your order, for a refund or an exchange. To be accepted, returned items must be:

• Unused and in the same condition you received them
• In their original packaging, where possible
• Accompanied by your order number or proof of purchase

2. Your Legal Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason. Our 30-day policy gives you even longer than this legal minimum.

3. Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, or isn’t what you ordered, please contact us within 48 hours of delivery if possible, with your order number and a photo of the problem. We will arrange a free replacement, repair or full refund, and cover the cost of returning the item.

Your rights under the Consumer Rights Act 2015 still apply after 30 days. If a fault appears later, please get in touch and we will help.

4. Exchanges

Ordered the wrong size or colour? We are happy to exchange unused items within 30 days. Just contact us to let us know what you’d like instead. If the new item costs more, we will ask you to pay the difference; if it costs less, we will refund the difference.

5. How to Return an Item

1. Contact us at info@tarpaulindirectuk.co.uk with your order number and the item(s) you want to return or exchange.
2. Wait for our reply with your return instructions and the address to send the item to. Please do not send items back without contacting us first.
3. Pack the item securely, ideally in its original packaging, and include your order number.
4. Send it back using a tracked service and keep your proof of postage until your return is complete.

6. Return Postage Costs

• Faulty, damaged or incorrect items: we cover the return cost.
• Change of mind: you are responsible for the cost of sending the item back to us.

7. Refunds

Once your return arrives, we will inspect it and let you know whether your refund has been approved. Approved refunds are made to your original payment method within 14 days of us receiving the item back. Your bank or card provider may take a few extra working days to show the refund in your account.

If a returned item has been used, damaged or is not in its original condition, we may reduce the refund to reflect the loss in value, as permitted by law.

8. Items We Cannot Accept for Return

Unless they are faulty or not as described, we cannot accept returns of:

• Items that have been used, cut, altered or damaged after delivery
• Made-to-measure or custom-sized items produced specially for you
• Items returned more than 30 days after delivery

9. Cancelling Before Dispatch

If you change your mind before your order has been dispatched, contact us as soon as possible. We will cancel the order and issue a full refund to your original payment method.

10. Contact Us

If you have any questions about returns, exchanges or refunds, our team is happy to help: