Privacy Policy – Tarpaulin Direct UK

Last Updated: 20 October 2026

TARPAULIN DIRECT UK LTD (“we”, “us”, “our”) operates the TARPAULIN DIRECT UK website. We respect your privacy and are committed to looking after your personal data. This policy explains what information we collect when you browse our website or place an order, why we collect it, how we keep it safe, and the rights you have over it.

For the purposes of UK data protection law, TARPAULIN DIRECT UK LTD (Company Number 13190257) is the data controller responsible for your personal data.

Information We Collect

We may collect the following information when you shop with us or get in touch:

Contact details – your name, email address and phone number
Address details – your billing and delivery addresses
Order details – the products you buy, order history and any notes you add at checkout
Payment information – handled directly by our secure payment providers; we do not see or store your full card number
Communications – messages you send us by email, phone or through our contact form
Technical information – such as your IP address, browser and device type, and how you use our website, collected through cookies and similar technologies

How We Use Your Information

We use your personal data to:

Process, pack and deliver your orders
Send order confirmations, delivery updates and other service messages
Respond to your questions and provide customer support
Handle returns, refunds and warranty queries
Send you offers and news by email, only where you have agreed to receive them
Improve our website, product range and customer experience
Detect and prevent fraud and keep our website secure
Meet our legal, tax and accounting obligations

Our Legal Basis for Using Your Data

We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the situation, we rely on one or more of the following lawful bases:

Contract – to fulfil an order you have placed with us
Consent – for example, when you sign up to receive marketing emails
Legitimate interests – such as improving our services and preventing fraud, where these do not override your rights
Legal obligation – where the law requires us to keep or share certain information

Who We Share Your Information With

We never sell your personal data. We only share it with trusted partners who help us run our business, including:

Payment processors, to take payments securely
Couriers and delivery companies, to get your order to you
Our e-commerce platform and IT service providers, to host and run our website
Email and marketing tools, where you have opted in

These partners may only use your data to provide services to us and must keep it secure. We may also share information where required by law, or to protect our rights and prevent fraud.

International Transfers

Some of our service providers may store or process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved data transfer agreements, so your information receives an equivalent level of protection.

We use cookies to make our website work properly, remember items in your basket, understand how visitors use our site and improve your experience. You can manage or switch off cookies in your browser settings at any time, although some parts of the website may not work as intended without them.

How Long We Keep Your Data

We keep your personal data only for as long as we need it for the purposes described in this policy. Order and transaction records are kept for as long as required for tax and accounting purposes under UK law. Marketing data is kept until you unsubscribe or ask us to delete it.

Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration or disclosure. Access to your information is limited to those who need it to process your order or support you.

Your Rights

Under UK data protection law, you have the right to:

Ask for a copy of the personal data we hold about you
Ask us to correct any information that is wrong or incomplete
Ask us to delete your personal data
Object to, or ask us to restrict, how we use your data
Ask us to transfer your data to another organisation
Withdraw your consent at any time, including unsubscribing from marketing emails

To use any of these rights, please contact us using the details below. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the chance to resolve your concern first.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites, so we recommend reading their privacy policies before sharing any information with them.

Children’s Privacy

Our website and products are not intended for children under 16, and we do not knowingly collect personal data from anyone under this age.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any updates will be posted on this page with a new “Last Updated” date.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Website: TARPAULIN DIRECT UK
Company Name: TARPAULIN DIRECT UK LTD
Company Number: 13190257
Email: info@tarpaulindirectuk.co.uk
Phone: +44 7888 876995
Registered Address: 120 High Road, London, England, N2 9ED, United Kingdom
Time Zone: (GMT+00:00) London