Below mentioned are those questions that are most commonly asked by our customers from the customer service team. However, if your question is not mentioned in the below-mentioned questions then don’t hesitate to call our customer service team for further details and information.
What is the delivery time of an order?
Mostly we deliver all the orders within 3-5 working days in normal situations with standardized charges. However, if customer want next day delivery or delivery within 48 hours then we also provide delivery in emergency situations by taking extra delivery charges Please notice that we do not operate on Saturday and Sunday and the orders which you require to be delivered on the next day or within 48 hours that orders should be confirmed with us either on the phone or on the web by 2:00 pm.
Can we use a different address for delivery?
Yes, our customers can use a different address for delivery purposes. Addresses of those customers who want to get delivery should be mentioned while placing the order with us either through the web or through call. But we want to inform our customers that the invoice for payment will be sent at that address which is mentioned during the registration of your card information.
How much does the delivery cost? • Standard Delivery 6.99 Mostly we provide 24 hours and 48 hours delivery services in most of the areas (excluding Highlands, Irelands, and Northern Areas). Please call for further information. • Items will be sent as parcels which are under 30kg • Items will be sent as pallets which are above 30 kg The delivery charges of the item which is 30kg more will be charged 30 pounds. However, it also varies from location to location.
(Deliveries to certain locations may cost more) If the cost of delivery charges is different from those which are mentioned above then we will tell you about the delivery charges and will not dispatch the product until you have agreed to our delivery charges. What is the latest time to book an order for next day delivery? The latest time for the booking order is 2:00 pm on weekdays if you want next day delivery.
How can I track my order?
Our company can track all orders via a parcel tracking system and will inform the customers about their tracking details both through phone and through email. Please contact our customer service team either through email or call us at 02032872009 in order to know the tracking details of your parcel. Day Hours Monday-Friday 8:00 am – 5:00 pm
How do I come to know that an item is out of stock?
Our website automatically manages the inventory update the level of stocks on the website both through the manual system and through our automatic system regularly. So, our customers can order the item with confidence. If the item customer has ordered is out of stock then our customer service team will either call you or will email you to inform you about the status of the product. We don’t deliver part-ship orders unless a special request is made by the customer. If the customer has placed multiple items in an order and one of the items is out of stock then we will not dispatch the order until all the items are in stock. However, if the customer wants that the items which are in stock should be delivered first and remaining out of stock items should be delivered later then the customer should call our customer service team either through phone or through email to make a request for dispatching the order and our team will arrange it for you. There are no extra charges for providing this service.
Can I add or remove items In my order? Until we have not dispatched your order we can make changes to your order. Please contact our customer service team on 02032872009 and we will be glad to help you.
When should I book a third party for the installation of my goods? You should not book any third party for the installation of goods until you have received the parcel and the parcel has been checked for any shortages or damages.
What are the methods of payment?
We accept VISA cards, Master Card, Maestro & American Express.
COVID 19 Update: For some time we are extending our return period to 90 days We advise you to return order on the behalf of using your own courier service instead of relying on the courier service of our company because at the current moment we are not providing this service Due to the pertaining situation the return of an item is usually taking more time as compared to the normal time. So please be patient and give us the time for the return of an order for at least 29 days. Which carriers are used by your company? Here at tarpaulindirectuk.co.uk, we use different carriers depending upon the size of the order and the delivery address of customers including DPD, TNT, and FedEx. How much accurate is your website? Every effort is taken by the company to make sure that product prices images, descriptions, and sizes of products are correct however these products are subject to availability and be changed as well. In an unlikely situation if the price of our product goes high and a substitute is present instead of an original product then we will inform you before dispatching our product and we will take your concern.
Our customer base includes the NHS and Utility Companies, plus numerous businesses connected to food production and distribution.
We feel we are obliged to continue supporting those who support us. Please buy online and your order will be delivered in 3 to 5 working days.